FAQ

Are these medical grade masks?

As with most cloth masks, these are not medical grade masks and not suitable for use in a surgical setting or where there would be significant exposure to liquid, bodily or other hazardous fluids, use in a clinical setting, or use in the presence of a high-intensity heat source or flammable gas. These mask do offer a certain level of protection as indicated by the CDC.

Are the plastic adjusters for the ear loop uncomfortable?

You do not even feel them, the adjusters also allow you to set different tension on top and bottom for a better custom face mask fit.

Are these custom masks machine washable?

Yes the masks are meant to be reusable and machine washed. While a standard wash setting will work, it is suggested to use the gentle cycle when possible with hang dry to preserve the technical fabric.

How long does it take to get a custom face mask?

We ship using USPS, a tracking number is sent once the shipment is processed for shipping. Due to the nature of services being impacted by protest/covid19, we cannot guarantee shipment dates.

Where are you located?

Our warehouse is based in Chicago, IL.

Do you accept returns or refunds?

All orders are final sale and we are unable to accomodate returns, refunds, or cancellations on any order. Due to the hygenic standards and personal nature of our face masks we are unable to accept returns. Each mask is handmade and we get to work on printing and sewing the minute your order is placed.